More about Peacegate Application

The UN Declaration on the Right to Peace noted that peace is not only the absence of conflict but also require a positive, dynamic participatory process where dialogue is encouraged and conflicts are solved in a spirit of mutual understanding and cooperation.

Kofi Anan had stated that Peace must be made real and tangible in the daily existence of every individual in need. It is said that if one drop of the water of dialogue is allowed to fall upon the wasteland of intolerance or hatred, there will be a possibility for trust and friendship to spring up.

Online Dispute Resolution (ODR) can assist the parties in resolving the dispute in a simple, fast, flexible and secure manner, without the need for physical presence at a meeting or hearing and help access to justice by way of negotiation, mediation or arbitration.

PEACEGATE is an ADR ERP software, which integrates all facets of Alternative Dispute Resolution (ADR) mechanisms like negotiation, mediation or arbitration — including resolution process, communication and filing systems, back-office support, accounting assistance, registry and secretarial assistance, selection of Neutral, professional management of neutrals, up-gradation and disciplinary process of neutrals, selection of ADR lawyers etc. — in a single database, application and user interface.

It incorporates the best practices in the procedure, practice and professionalism in ADR. You have the option to schedule your dispute resolution processes in the Centres near to you or proceed to resolve it online or through virtual meetings.

This helps not only people who have relationship disputes to choose the best option for resolving their disputes in the best manner possible, but also allow business community to handle their disputes in the age of digital economy. Dispute Resolution in Digital Economy (DRDE) is possible only through online platform. UNCITRAL in its Technical Notes on ODR has emphasised on equal treatment of the parties, maintaining the neutrality of the system, providing a consistent, fair, transparent process with accountability, due process and predictable procedures. It has also highlighted the desirability to disclose relationship between the ODR administrator and a particular vendor, so that users of the service are informed of potential conflicts of interest. Thus Peacegate dispute resolution application is best suited for all e-commerce platforms to address their dispute resolution requirements.

Peacegate designs a new justice system that works at the speed of technology, enabling fast and fair resolutions anywhere within the reach of the internet. It gives the option to choose any form of justice delivery to the satisfaction of the disputant, and guarantee transparency and efficiency in the process and at the same time maintain confidentiality and credibility in the procedure adopted.

In the long run, Peacegate will significantly improve access to a variety of dispute resolution processes by addressing major concerns such as lack of access to physical courts or ADR centres, cost of dispute resolution as well as the barriers due to disabilities. It would also make the dispute resolution process less adversarial and complicated for the parties. Resolving disputes in the comfort of the user’s own homes can make the dispute resolution process feel more accessible. Justice delivery could be democratised through the use of technology.

Even though the default language is English, Peacegate has incorporated the facility for multilingual options, so that the users will not have any language barriers. The services in Peacegate can be operated by people with diverse language and cultural backgrounds from different countries, in their chosen language, for resolving their disputes without difficulty.

The App also integrate customised web-conferencing platform “Edrameet” and also uses its “E-document” software to create and sign documents electronically with upmost security.

The App, not only allows you to resolve your dispute, but you can also seek the assistance of “Peegee”, your virtual guide to analyse your dispute and identify the best mode of dispute resolution. The App has many other service features, like “Pledge to Mediate”, “Time Banking Account”, etc. It also gives you the option to learn online, through IIAM Academy and help you to keep updated on the latest articles, viewpoints, news and events relating to ADR globally.

Now you can register your disputes, negotiate with the other side, invoke mediation or arbitration and resolve your disputes sitting at the convenience of your home or office. And all this at the ease of clicking a button in your smart phone, making access to justice more convenient and affordable!